Return Policy

Unless you have a separate agreement with Emerald Computers, Inc., all hardware, accessories, peripherals, parts and software that is unopened and still in its/their sealed package may be returned within twenty-one (21) days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

Unless the product is defective or the return is a direct result of an Emerald Computers error, a restocking fee of 15% may be charged on hardware, accessories, peripherals, parts and unopened software still in its/their sealed package. If an item has been open or used then it is up to a manager of Emerald Computers if it may be returned. Most hardware can be returned with no problems. If any parts or packaging is missing an additional deduction will be taken for the lack of those items. Speakers, Printers and Monitors will have major deductions if packaging is not 100% intact. Software that is open or has been activated cannot be returned. Special order items, may have a 50% restocking fee. Printers cannot be returned once the ink or toner has been opened. There is no refund of any amount of labor, delivery or shipping.In order to process any return a return request form must be filled out. By default customers will be given store credit. If the customer wants a refund then sales paid with credit, debit or cash will be refunded as soon as the request is processed. Sales paid with a check can only be refunded at least 10 business days after the check was deposited and cleared.Used items are sold as-is and cannot be returned unless a separate agreement is made.

Before you return the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or memory cards or chips. We are not responsible for any of your confidential, proprietary or personal information, lost or corrupted data, or damaged or lost removable media.