C
ustomer
S
atisfaction
S
urvey
Thank you for you time in filling out this survey, your input will help us become a better computer company. Each survey is read by a manager and has a large impact on how we do business.
Which Store did you shop at?
Metro Store, 4494 W Peoria, Glendale Arizona 85302
Biltmore Store, 1625 E Camelback, Phoenix Arizona 85016
Online or on the phone
What is your name?
What is your phone number?
What is your address?
City?
State?
Zip Code?
Would you like to be added to our postal mailing list?
N/A
Yes
No
What is your email address?
Would you like to be added to our email list?
N/A
Yes
No
What was the name of the employee you worked with?
Please Rate the following items on a scale of 1-5.
1=Poor/Needs Large Improvement
2=Fair/Did not meet expectations
3=Average/Was as good as other stores
4=Good/Surpassed my expectation
5=Awesome/They did a wonderful job with me
How would you rate the apperence of the store?
N/A
1
2
3
4
5
Was the staff knowlegable and helpful?
N/A
1
2
3
4
5
Was the staff frendly and attentive?
N/A
1
2
3
4
5
How would you rate the appearance of the employee you worked with?
N/A
1
2
3
4
5
How would you rate the professionalism of the employee you worked with?
N/A
1
2
3
4
5
How do you rate the value of shopping at Emerald Computers?
N/A
1
2
3
4
5
How prompt was your service?
N/A
1
2
3
4
5
How would you rate our invoiceing/payment system?
N/A
1
2
3
4
5
How would you rate your overall experence with Emerald Computers?
N/A
1
2
3
4
5
Did you buy a system today?
N/A
Yes
No
If you did not buy a system today then skip this box.
How long did it take to finish your order?
Did you get what you ordered?
N/A
Yes
No
Were you told about our customer care package?
N/A
Yes
No
Did you have repair work or labor done today?
N/A
Yes
No
If you did not have labor done today then skip this box.
How long did it take to repair your computer?
Were you shown that your computer was fixed before you left the store?
N/A
Yes
No
Was everyting fixed when you left with your computer?
N/A
Yes
No
Was everything you needed instock?
N/A
Yes
No
Were all your questions answered that you had at the time?
N/A
Yes
No
Did you know that we have two retail stores?
N/A
Yes
No
Did you know that we have an Emerald Computers credit card?
(If not click here to apply)
N/A
Yes
No
Did you know that if you refer someone to us who buys a normal priced computer system we will give you $25 in store credit.
N/A
Yes
No
Do you know anyone who may need our services? If so please give us their contact information.
Would you be interested in have us set up a home or office network for you? (Wired or Wireless)
N/A
Yes
No
We recently branched out to helping people refinance their home, would you be interested in finding out if you can get a better deal on your mortgage?
N/A
Yes
No
Any other comments or questions?
Thank you so much for helping us improve.
Even if you get a server error your information was probably sent.
Copyright© 2004 Emerald Computers Inc,
4494 W Peoria #114
Glendale, Az 85302
623.463.3422, 800.467.3105
Last Updated - 8/2/2005
